GIMET Europe Policies

GIMET – Global Institute of Maritime Education and Training is the commercial name used by SC Gimet Europe SRL, a limited company registered in Romania. Our official contact details are:

• S.C. GIMET EUROPE S.R.L.
• Address: Str. Mihai Viteazul nr. 47 Bis, 900682 Constanta, jud. Constanta, Romania
• Mobile phone: +40 7 2211 6663
• e-Mail: office@gimet.global
• European Union ID Number: ROONRC.J13/2691/2020
• National Registration Number: J13/2691/15.10.2020
• Fiscal (VAT) Number: 43195828
• Account LEI: RO74 CECE B000 30RO N121 4261
• Account EURO: RO08 CECE B000 C1EU R156 3769
• Account USD ($): RO93 CECE B000 B8US D122 7425
• Bank name: CEC Bank, #Sucursala Constanta, Romania
• Bank Swift Code: CECEROBUXXX
• Representative: Stelian Cojocaru

Gimet creates and sells high quality accredited professional courses to personnel in the maritime sector, who are our “Clients”. In return, clients will pay a Course Fee, using the following payment methods (see also “How to Apply&Pay” button on the upper menu of this web site):

• Bank transfer
• Credit or debit card (we accept Master Card and Visa Card)
• Google Pay
• iPhone Pay

To start a course, you have to make the following steps:

1. Go to section “Courses” and identify 1 or more courses you wish to take;
2. Go to section “Apply” and submit an application (for 1 or more courses). For STCW and other professional courses you will be asked to upload, in the Application Form, a PDF or a JPG copy of your passport or Seaman Book page containing a valid and recent picture of yourself! During “blended” courses and during any type of assessment (including the online one) our system will check your “live picture” with the “passport/seaman book picture”.
3. Once your application is confirmed (you will receive an automatic e-mail), you will receive a Digital Stripe Invoice by email, at the email address you mentioned in the Application Form. Stripe system will notify both Gimet and you when the payment is done (you will receive a receipt.
4. You will receive an e-mail from “techsupport@gimet.global” with your ID and Password and you can login the e-learning platform and start the course.

All 4 steps above can be done in less than 10 minutes! Then you can start running the Online Course on your laptop, desktop computer or tablet (the mobile phone is not recommended).

A complete List of Courses that we can offer, their type and price in USD can be found in the “Courses” section of this web site.

“Terms of Services” is the document that regulates the legal relationship between GIMET and you, as a Trainee enrolled in a GIMET course. The present Terms of Services (TOS) document is to be carefully read and submitted by the Trainee upon her/his application for a course on this web site.

For any comment related to TOS, please feel free to use the Contact Form on our web page: https://gimet.global/contact-ro/

For any other complaint, please use the Online Complaint Form available for Trainees on our online Platform:

https://e-learning.gimet.global/

1. Generalities

1.1. The following definitions apply for the purposes of this Terms of Services, hereinafter called TOS:

“Course(s)”: refer to each and every one of the learning material, in any digital format, provided by GIMET e-Learning Platform (GELP).

“Server Services”: Any service made available by GIMET to its Trainees on demand via the internet using a physical server. Such Server Services are accessible globally via the internet. Server provider engaged by GIMET to enable the provision of the Server Services, namely velia.net Internetdienste GmbH, is compliant with the GDPR and the national laws of the European Union with regards to data protection.

“Trainee”: Individual entering with GIMET into agreement of TOS. GIMET Trainee applies, pays and makes use directly of the e-learning platform.

“GDPR”: General Data Protection Regulation (EU) 2016/679 of 27 April 2016.

“Materials”: All related documents and files, in any digital format, posted on the e-Learning platform used for training, and any report generated by the Platform on completion of a Self-Assessment and a Final Exam, as well as the certificates issued on successfully passing the Final Exam.

“Payment Methods”: Shall refer to the GIMET payment terms, located at https://www.gimet.global/pay/  under the heading “Payment”.

“Personal Data”: Shall have the meaning set out in article referring to the GDPR.

1.2. Our commercial objective is to create and sell high quality accredited professional courses to personnel in the maritime sector, who are our “Clients”. In return, clients will pay a Course Fee, using the following payment methods (see also the “Apply and Pay” section of this web site):

• Bank transfer
• Credit or debit card (we accept Master Card and Visa Card)
• Google Pay
• iPhone Pay

A complete List of Courses that we can offer, their type and price in Euro can be found in the “Courses” section of this web site.

1.3. GIMET will:

1.3.1. provide Courses, whose Scope, Type, Entry Requirements, Objectives, Structure, Assessment and Certification and Price in USD are transparently given in the “Courses” area of this web site;

1.3.2. grant the required license and maintain the services offered to Trainees during the “Term” specified in this Terms Of Services;

1.4. Each Course is offered in English. Further languages may be added in the future.

2. License

2.1. GIMET grants the Trainee a non-exclusive, temporary and revocable license to use the GIMET e-learning platform, as a “Course over the internet license”, during the Term, as defined in Chapter 10 of this document. The License is completed in its entirety upon fulfilment of the intended course or, where applicable, upon expiry of the term of the subscription already paid for by the Trainee. The expiry of term occurs when a trainee does not successfully pass the finasl exam of the course within 1 year from the first login on the GIMET e-learning platform.

2.2. Trainee is permitted to use the GIMET e-learning platform to view, read, listen and print all the information and materials associated to a course. Furthermore, Trainee shall be granted access only to the e-learning platform. Any resale of the Material, or resale of access to a course area on the e-learning platform is strictly prohibited, unless explicitly agreed on in writing between GIMET and Trainee.

2.3. The selling, lending, renting, licensing, distributing, copying or making available of the Courses content and materials, or login data to any third parties, as well as the translation, adaptation, arrangement or any other alteration of the Course and/or associated Materials without GIMET’s prior written consent is prohibited. Trainee is allowed to print the Speaker’s Notes only to the extent necessary for the use of the courses video support. The license granted to the Trainee is not transferable to any third party.

2.4. Trainee is aware that the use of the GIMET e-learning platform can be made available through Server Services and will require an operating network connection to the internet, as well as third-party software to be installed on the Trainee’s devices (such as operating systems, web-browsers, pdf readers, etc.).

3. Fees and Payments

3.1. GIMET offers two types of courses: Online and Blended. Online courses are delivered 100% by our e-Learning Platform. Blended courses are delivered 75% on our e-Learning Platform and 25% by Zoom or Teams sessions. All courses and their type and price in USD are transparently shown in “Courses” section of this website.

3.2. The course is considered started on the day the e-learning platform administrator sends the login data to the trainee by e-mail. The e-mail account used by Gimet e-learning platform administrator is techsupport@gimet.global

The e-mail containing login data is transmitted to the Trainee’s main e-mail address and secondary e-mail address, as provided by the trainee on the Application Form.

3.3. Trainee (client) may choose to pay by bank transfer, by credit/debit card or using wallet facilities (iPhone Pay, Google Pay or AliPay). Irrespective the payment method, Gimet issues a digital Stripe invoice which will be sent to the Trainee by e-mail, to both e-mail addresses of the Trainee. On receipt of the digital invoice, trainee will tap “Pay now” on the invoice and Stripe will open the methods of payment enumerated above. Trainee may pay in any currency.

4. Relationship between GIMET and Trainee

4.1. Trainee can access a course posted on the GIMET e-learning platform only after paying the course’s fee. The relationship between GIMET and Trainee is limited to the access to the course granted by GIMET.

4.2. Trainee wishing to use the GIMET e-learning platform have to provide his correct personal data in order to verify their identity. The use of the e-learning platform without correct identification is prohibited.

4.3. GIMET is entitled to exclude Trainee from the course and to block the access to the e-learning platform and to withdraw issued license, or certificate, or other course’s material in case of:

4.3.1. breach of the General Terms and Conditions by the Trainee; or

4.3.2. defy the purpose of the Course provided, including, but not limited to: using the course with multiple users, disclosing login data, multiplying the materials, knowingly entering incorrect or fake information, or issuing fake certificates.

4.3.3. Trainee has the right to withdraw from a course at any time. Withdrawal and refund policy is transparently displayed in the “Terms of Service” section of this web site.

5. Liability

5.1. Each Party shall be liable without limitation if the other Party makes claims arising out of deliberate acts, for altered quality of delivered course and in the event of a fraudulent use of e-learning platform.

6. Intellectual Property and ownership of Gimet courses and Trainee’s data and test input

6.1. The Course, the supporting e-learning platform source code and object code, as well as its interfaces and courses’ contents and associated materials are protected by national and international intellectual property laws. GIMET and, where applicable, third parties (i.e. the manufacturers of the underlying software, third-party authors, etc.) retain all intellectual property rights regarding the Course, the software, the course content and associated material, including any documentation made available to Trainee, who must not remove or cover attributions of authorship or copyright.

6.2. All personal data and all inputs, including answers to questions during the exams, made by Trainee, shall remain Trainee’s sole property. Trainee, however, grants to GIMET the right to use the Trainee Data related to her/his activity in the course (e.g. answers to questions or results of assessments) to generate statistics on his/her results. Also, GIMET engages to use the Trainee’s personal data as confidential, only in relationship with the Maritime Authority that accredited the course and will issue a STCW certificate on behalf of the Trainee. A special Data Protection Policy is displayed in the “Terms of Service” section of this web site.

7. Confidentiality

7.1. Confidential information means, in relation to either Party, information (whether in oral, written or electronic form) belonging or relating to that Party, its business affairs or activities, which is marked as confidential or proprietary.

7.2. Each Party agrees not to make the other Party’s Confidential Information available in any form to any third party and not to use the other Party’s Confidential Information for any purpose other than the performance of its rights and obligations under this TOS.

7.3. Breach of any provision of this section shall give the disclosing Party the right to terminate this TOS with immediate effect.

8. Privacy and Clients’ Data Protection

8.1. Both Parties undertake to comply with the applicable laws and regulations regarding protection of personal data. The Trainee is advised to comply, in particular, with all additional e-learning privacy requirements. GIMET assumes and displays the “Personal Data Protection (GDPR) Policy” in the “Terms of Service” section of this website.

9. The Use of Courses

9.1. Trainee is aware that she/he is required to prove his or her identity, usually using a scanned copy of the passport, before being able to run a specific professional Course, including a recent picture showing the entire face.

9.2. GIMET undertakes reasonable efforts to provide an uninterrupted operation of online courses and provision of other online services (applications, payments, communications). However, Trainee is aware that the server that hosts the Gimet e-learning platform might be updated from time to time, which might lead to a temporary interruption or unavailability, usually less than 1 hour, of the server services provided under this TOS. If possible, GIMET will inform Trainee about such interruptions duly in advance. The Gimet server that hosts the e-learning platform is administered by the German company “velia.net Internetdienste GmbH”, member of the GoDaddy Group.

9.3. GIMET does not guarantee:

9.3.1. that any results indicating the performance of a Trainee are conclusive; and/or

9.3.2. that Trainee is fit for specific jobs or for specific decision-making purposes, within Trainee’s organization; and/or

9.4. Subject to the provisions of “Liability” section, GIMET cannot be held liable to Trainee for any decisions made by Trainee, and/or for any claims arising out of improper use of any ships’ or workshops’ equipment on which trainee completed a course or a training session with GIMET.

10. Term and Termination

10.1. This “Terms of Services (TOS)” acts as a contract between Gimet and Trainee, being made effective on the date the administrator of GIMET e-learning platform (techsupport@gimet.global) sends the login data to the trainee. For blended courses, this TOS shall remain in effect until the Certificate of Course Completion is issued and transmitted to the client (trainee) by e-mail (using the e-mail account office@gimet.global). For online courses, Clients are free to login/logout the course area on the Gimet e-learning platform and finalize the online course whenever they wish, at their discretion, no later than 1 year counted from the day when the login ID and password were sent by the e-learning platform administrator.

10.2. This TOS will be terminated with immediate effect, at any time, by written notice upon the insolvency or bankruptcy of either Party.

10.3. After termination of the TOS, Trainees understand and agree that:

10.3.1. Trainee’s account(s) will be deactivated; and

10.3.2. Trainee must not use any GIMET accompanying or generated Material.

11. Force Majeure

11.1. Neither Party shall be liable for delays caused by conditions beyond their reasonable control (“Force Majeure”), provided notice thereof is given to the other Party as soon as practicable. Force Majeure shall include, without limitation: hostilities, revolution, acts of war (whether or not declared), acts of terrorism, civil commotion, strike, epidemic accident, quarantines or regional medical crisis, fire, flood, wind, earthquake or other inclement weather conditions and any impending threat of the foregoing, blockade, embargoes, shortage of materials or transportation facilities, strikes and lockouts, any other Acts of God or act of any government or governmental agency, including laws, regulation or ordinance and proclamation affecting the Parties, the work and the services to be provided without the fault or negligence of the Parties hereto, or any other events or circumstances not within the reasonable control of the party affected, whether similar or dissimilar to any of the foregoing.

12. Notices

 12.1. Unless otherwise indicated, all notices to the Parties under this TOS, shall be transmitted by e-mail, to office@gimet.global or using details provided in the “Contact” section of this website.  

13. Online Sales Policy

13.1. Access to place an Application Form is permitted to any Client. For justified reasons Gimet reserves the right to restrict the access of the Client in order to apply for a course or / and to some of the accepted payment methods, if it considers that based on the conduct or activity of the Client on the web site, his/her actions could harm Gimet in any way. In any of these cases, the Client may contact Gimet in order to be informed about the reasons that led to the application of the above measures.

13.2. Communication with Gimet can be done through direct interaction, using details in the “Contact” section of this Site.

13.3. Gimet may publish on the Site information about services and / or promotions practiced by it or by any other third party with which Gimet has concluded partnership contracts, within a certain period of time.

13.4. All tariffs related to the Gimet Services presented on the Site are expressed in USD (US dollars) and include VAT.

13.5. In case of online payments, Gimet is not / cannot be held responsible for any other additional costs borne by the Client, including but not limited to currency conversion fees applied by the issuing bank of his/her card, if the currency of his issuance differs from USD. The responsibility for this action lies solely with the Client/Trainee.

13.6. All information used to describe the our courses / services available on the web site (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation from Gimet, these being used exclusively as a presentation.

13.7. At the end of a course, the Trainee/Client will be required to submit a Feedback Survey related to the services that Gimet offered. The feedback survey form is placed on the e-Learning Platform. This way, the client contributes to informing other possible Clients on the Site and is actively involved in the development of new Services and in the most complete detailing of the characteristics of Gimet services/courses.

14. Intellectual and Industrial Property Right

14.1. The content, including but not limited to logos, stylized representations, commercial symbols, still images, dynamic images, text and / or multimedia content presented on this Site, are the exclusive property of Gimet, being and reserved all rights obtained in this regard directly or indirectly (through licenses for use and / or publication).

14.2. Client is not permitted to copy, distribute, publish, transfer to third parties, modify and / or otherwise alter, use, link to, expose, include any Content in any context other than the original intended by Gimet, including any Content outside the Site, the removal of signs that signify the copyright of Gimet over the Content and participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of Gimet.

15. Billing and Payment

15.1. The prices of the Courses displayed on the web site include VAT, according to the law.

15.2. The price of each course offered by Gimet is specified in the “Courses” section of the website. As described in section 3 above, Gimet will issue a Stripe digital invoice to the Trainee, using only personal data that Trainee disclosed in the Application form.

15.3. After confirmation of payment, the Client’s credit/ debit card data are erased automatically.

15.5. The payment card data of the Client will not be accessible by Gimet and will not be stored by Gimet or by the payment processor integrated in the Web Site, but only by the transaction authorization institution or another entity authorized to provide card identification data storage services, about whose identity the Client/Trainee will be informed, prior to entering the data. The entity authorized to provide card data storage services is Stripe, a company incorporated and operating under the USA law. In certain cases, in order to maintain the security of the Transactions, when registering the payment order, the Trainee will be required to authorize the payment by re-entering the password related to the Account, or by using the fingerprint in the case of mobile terminals that have this facility. Sometimes a confirmation code will be sent to the client by sms or e-mail, as a supplementary security measure.

15.6. For transaction security reasons, the Client is advised not to remain logged on to the payment web site and not to set the option of automatic login on mobile devices. Disclosure of the account access password is not permitted and it is recommended to use a strong security password (eg, to contain at least eight characters, including uppercase, lowercase, numbers, and special characters).

16. Writing surveys, reviews, comments, questions and answers

16.1. Writing of Surveys, Reviews, Comments, Questions and Answers can be done, by Gimet trainees, in the “Feedback Survey” form, which is placed on the e-learning platform, in the course’s area. The information provided in the survey may be both positive and negative, and will refer to the characteristics and use of a Gimet services.

16.2. When registering a certain feedback to Gimet, trainee grants Gimet a non-exclusive, perpetual, irrevocable, unlimited territorial license, giving Gimet the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content for only marketing purposes and for quality management system analyses.

16.2. Each trainee, at the time of completing a Feedback Survey, undertakes to respect the following rules:

– to make references only to the characteristics and / or the way of using a Gimet course, avoiding information related to aspects that can change (price or promotional offers);

– to use an appropriate, non-offensive language, without terms that may offend or affect any other potential or existing trainee.

– to ensure that the information entered is realistic, correct, not misleading and in accordance with applicable laws, thus respecting the rights of other parties, copyright, trademark, license or other property rights, publicity or privacy.

17. Miscellaneous

17.1. Should any provision of this TOS become invalid or unenforceable, the validity or enforceability of the other provisions of this General Terms and Conditions shall not be affected thereby.

17.2. This Terms of Services and the relationship between the Parties shall be governed by, and interpreted in accordance with Romanian law. The UN Convention on the International Sale of Goods (CISG) shall not apply. Each Party hereby irrevocably agrees to the exclusive jurisdiction of the Courts of Constanta, Romania.

17.3. This Terms of Service becomes legally valid when submitted by the Trainee, on this webpage or on the e-Learning Platform.

17.4. The present Terms of Service are related to the following policy documents, which are displayed in the “Terms of Service” section of website: Complaint Policy, Privacy and Personal Data Protection Policy, Use of Cookies Policy, Withdrawal and Refund Policy.

Gimet Europe statement on personal data protection:

• Gimet Europe designated GDPR (Data Protection) responsible is Capt. Stelian Cojocaru.
• You can address any time data protection issues to the following e-mail address:

gdpr@gimet.global

Next sections detail our customers’ rights:

1. Right to information

You can ask GIMET to confirm whether personal data concerning you will be processed by GIMET. If such processing has taken place, you can request the following information:

1.1. the purposes for which the personal data have been or are still being processed;

1.2. the categories of personal data processed;

1.3. the recipients or categories of recipients to whom the personal data concerning you have been or are still being disclosed;

1.4. the planned duration of the storage of the personal data concerning you or, if specific information on this is not possible, criteria for determining the storage time;

1.5. the existence of a right to have personal data concerning you rectified or deleted; a right to restrict the processing of personal data; or a right of objection to processing;

1.6. the existence of a right of complaint to a supervisory authority;

1.7. you have the right to request information as to whether the personal data concerning you is transferred to a third country or to an international organisation. In this context, you may request to be informed of appropriate guarantees according to Art. 46 GDPR (“Transfers subject to appropriate safeguards”) related to the transmission.

2. Right to rectification

You have the right of rectifying and/or completing your personal data if the personal data processed concerning you are incorrect or incomplete. Upon exercising this right, the GIMET administrator/controller shall make the correction without delay.

3. Right to restriction of processing

You can request the restriction of the processing of personal data concerning you, under the following conditions:

3.1. you contest the accuracy of personal data concerning you; this will result to the restriction of processing of your personal data for a period of time that enables GIMET to verify the accuracy of your personal data;

3.2. the processing is unlawful and you oppose to the erasure of the personal data and request that the processing of the personal data be restricted instead;

3.3. GIMET no longer needs the personal data for the purposes of the processing; however, you do need them to establish, exercise or defend legal claims; or

3.4. if you have objected to processing pursuant to Art. 21.1 EU GDPR (“Right to object”) and you request restriction of processing pending the verification whether the legitimate grounds override your reasons.

Where processing of personal data concerning you has been restricted, such personal data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defense of legal claims and/or for the protection of the rights of another natural or legal person and/or for reasons of important public interest of the European Union or of a Member State.

If the restriction of processing has been restricted according to the above conditions, you shall be informed by GIMET before the restriction of processing is lifted.

4. Right to erasure

4.1. Obligation to delete:

You shall have the right to obtain from GIMET the erasure of personal data concerning you without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:

4.1.1. the personal data concerning you are no longer necessary in relation to the purposes for which they were collected or otherwise processed; or

4.1.2. you withdraw the consent on which the processing is based, pursuant to Article 6.1(a) (“Lawfulness of processing”), or Article 9.2(a) EU GDPR (“Processing of special categories of personal data”), and there is no other legal ground for the processing.

4.1.3. you object to the processing of your data, pursuant to Article 21.1 EU GDPR (“Right to object”), and there are no overriding legitimate grounds for the processing; or you object to the processing pursuant to Article 21.2 EU GDPR.

4.1.4. the personal data concerning you have been unlawfully processed.

4.1.5. the personal data have to be erased for compliance with a legal obligation in the European Union or in the Member State to which the controller is subject.

4.1.6. the personal data have been collected to offer ‘information society services’ as referred to in Article 8.1 GDPR (“Conditions applicable to child’s consent in relation to information society services”).

4.2. Exceptions:

The right to erasure shall not apply to the extent that processing is necessary:

4.2.1. for exercising the right of freedom of expression and information;

4.2.2. for compliance with a legal obligation which requires processing by Union or Member State law to which GIMET is subject or for the performance of a task carried out in the public interest or in the exercise of official authority;

4.2.3. for reasons of public interest in the area of public health in accordance with Article 9.2(h) and (i) as well as Article 9.3 GDPR (“Processing of special categories of personal data”);

4.2.4. for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89.1 GDPR (“Safeguards and derogations relating to processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes”); or

4.2.5. for the establishment, exercise or defence of legal claims.

5. Right to notification

If you have exercised your right against GIMET to have the processing corrected, deleted or restricted, it shall communicate any rectification or erasure of personal data or restriction of processing carried out to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort.

6. Right to data portability

You shall have the right to receive the personal data concerning you and which you have provided, in a structured, commonly used and machine-readable format. Further you have the right to transmit those data to another institution. 

7. Right to object

You shall have the right to object to the processing of your personal data, being processed in accordance with the provisions (e) or (f) of Article 6.1 GDPR (“Lawfulness of processing”) at any time on grounds relating to your particular situation, which includes profiling based on those provisions.

8. Right to revoke the data protection declaration of consent

You are entitled to revoke your consent to the contents of this data protection declaration at any time. The revocation of consent shall not affect the legality of the processing carried out on the basis of your consent until revocation.

9. Automated individual decision-making, including profiling

You shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

10. Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you shall have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.

The supervisory authority with which the complaint has been lodged shall inform the complainant on the progress and the outcome of the complaint including the possibility of a judicial remedy pursuant to Art.78 GDPR (“Right to an effective judicial remedy against a supervisory authority”).

11. Description and scope of data processing

Every time our website is visited, our system automatically collects data and information from the computer system of the calling computer.

The following data is collected:

1.1. Information about the browser type and version used

1.2. The user’s operating system

1.3. The internet service provider of the user

1.4. The IP address of the user

1.5. Date and time of access

1.6. Websites from which the user’s system reaches our website

1.7. Websites accessed by the user’s system via our website

The data are also stored in the log files of our system. This data is not stored together with other personal data of the user.

12. Legal basis for data processing

The legal basis for the temporary storage of data and log files is Article 6.1(f) GDPR.

13. Purpose of data processing

The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user’s computer. For this purpose, the IP address of the user must remain stored for the duration of the session. The data is stored in log files to ensure the functionality of the website. In addition, the data serve us to optimise the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.

Our legitimate interest in data processing for this purpose is in accordance with Article 6.1(f) GDPR (“Lawfulness of processing”).

14. Duration of storage

The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. In the case of the collection of data for the provision of the website, the purpose of collection of personal data is achieved when the respective session has ended. If the data is stored in log files, this is the case after seven days at the latest. In the case of the collection of data for the annual quality management system audits, then a rigorous selection of these data will be done, and the erasure of these data will be done within 2 years from submitting a course application.

15. Possibility of objection and erasure

The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility of objection on the part of the user.

16. Privacy

We collect name, surname, email, phone number, place of birth and date of birth. To be able to provide certain services, we collect a scan copy or a photo copy of your Seaman book or Passport.

Policy Statement

GIMET welcomes comments and complaints from all members, staff, students/trainees and public. We use this process to improve our services and consider it as the main pillar of our quality management system.

Consequently, in GIMET all complaints are:

– Treated seriously and in an open manner

– Acknowledged immediately, preferably in writing

– Investigated

– Resolved, when reasonably practicable, within no longer than 10 working days (2 weeks)

No complainant bringing a complaint under this Procedure will be treated less favourably by any member of GIMET staff. If there is evidence to the contrary, the member of staff may be subject to disciplinary proceedings.

Scope

This Policy applies to all GIMET staff and trainees/students, but does not replace GIMET other internal regulations referring to academic appeals and trainee/student disciplinary action: those procedures should be used where appropriate.

Responsibilities

-GIMET Staff have the responsibility for receiving complaints, treating them seriously and dealing with them promptly and courteously in accordance with this policy.

-GIMET Managing Director is the main responsible of implementing and monitoring the Complaints Policy and may become directly involved if a complaint is directed against the instructors or other staff.

Actions

1. GIMET expects complaints about courses to be made as follows:

1.1. using the special “Online Complaint Form” which is implemented on our e-Learning platform, in each and every course area. Trainee/Student may use this form at any time during the course, irrespective that course is online or blended.

1.2. addressing directly to the instructor or to the GIMET Managing Director (MD). Where this is not possible, or does not result in satisfactory, the complaint should be submitted in writing on the Online Complaint Form, which is 100% accessible, with no restriction, throughout the course. Anonymous complaint letters/messages/e-mails/phone calls will not be investigated. All complaints are to be forwarded to the GIMET MD, who will acknowledge receipt within 2 working says. All Online Complaint Forms are sent automatically by our e-learning platform to the email address:

office@gimet.global

2. GIMET MD is the only authorized person to use the above e-mail account and will respond in writing within one working week, preferably by e-mail, explaining what has happened as a result of the complaint. If the complaint requires further investigation that cannot be carried out within the week, Director shall keep the complainant informed and specify a date when a response can be given.

3. If the complainant is not satisfied with the GIMET response, she/he can open a legal action using the competent court of justice.

Monitoring

GIMET secretariat will maintain a record of complaints dealt with to feed into the GIMET quality management system.

Improvement processes

GIMET Quality Management System provides the means of improving the whole quality of education and training services using the following procedures: “correcting actions” and “continuous improvement”, which are subject of regular audit.

Related Policies:

– GIMET Terms of Service

1. Cookies

Our website https://www.gimet.global uses cookies. Cookies are text files that are stored in the internet browser or by the internet browser on the user’s computer system.

When a trainee visits our website, a cookie may be stored on the trainee’s operating system. This cookie contains a characteristic string of characters that enables a unique identification of the browser when the website is called up again.

We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after a page change.

The following data is stored and transmitted in the cookies:

1.1. Items in shopping cart

1.2. Log-in information

1.3. Session cookies

1.4. Entered search keywords

1.5. Frequency of page views

1.6. Use of website functions

The legal basis for the temporary storage of data and log files using cookies is Article 6.1(f) GDPR.

The purpose of using technically necessary cookies is to simplify the use of websites for users.

Some functions of our website cannot be offered without the use of cookies. For this it is necessary that the browser is recognised even after a page change.

We need cookies for improving the quality or content of our website, in accordance with Article 6.1(f) GDPR (“Lawfulness of processing”).

Cookies are stored on the Trainee’s computer and transmitted to our site. Therefore, you as a user also have full control over the use of cookies.

You can deactivate or restrict the transmission of cookies by changing the settings in your internet browser. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all functions of the website to their full extent.

2. Registration

On our website, we offer our Trainees the opportunity to register to a course by providing personal data. The data is entered into an input mask, transmitted to us and saved. The data will not be passed on to third parties. The following data is collected during the registration process:

The following data will be transmitted to the Maritime Authority that issues a Certificate on behalf of the trainee:

1.1. First name

1.2. Last Name

1.3. Date of Birth

1.4. Place of Birth

1.5. A scanned copy of the passport page containing the trainee’s picture

The user’s consent to the processing of this data is obtained in the course of the registration process and is based on Article 6.1(a) GDPR, provided that the user has given his consent.

3. Contact form

There is a contact form on our website which can be used for electronic contact (https://gimet.global/contact-ro/). If a user takes advantage of this possibility, the data entered in the input mask will be transmitted to us and stored. The data are:

1.1. First name

1.2. Last name

1.3. Email addresses

At the time the message is sent, the following data are also stored: IP address of the user.

4. Plugins

We use the so-called “Facebook Pixel” of the social network Facebook, Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025 United States or, if you are based in the EU, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. With this analysis tool, Facebook can determine the users of our website as target group in order to display ads.

The legal basis for the processing of personal data is Article 6.1(f) GDPR (mentioned above).

 The use of Facebook Pixels serves to evaluate the effectiveness of Facebook advertisements for statistical and market research purposes. This allows future advertising measures to be optimised.

We have no information on the duration of storage.

The data collected remain anonymous to us. They are stored and processed by Facebook. It is possible to establish a connection to your Facebook profile. Facebook may use this data for their own promotional purposes under the Facebook Data Usage Policy (http://www.facebook.com/about/privacy/).

If you do not want Facebook to be able to link the use of our website to your Facebook profile, please log out of your Facebook account. You can object to the collection by Facebook Pixels and the use of your data to display Facebook ads under the following link: http://www.facebook.com/settings/?tab=ads#_=_ .

5. Use of Google AdWords:

On our website, we use Google AdWords of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. This is an online advertising programme which uses conversion tracking. If you are using our website via a Google ad Google AdWords places a cookie on your computer. A different cookie will be assigned to each Google AdWords end-user.

The legal basis for the processing is Article 6.1(f) GDPR. We are only informed of the total number of users who have reacted to our ad. No information will be passed on that we can use to identify you. The use is not for tracking.

6. Use of Google Analytics:

On our website we use Google Analytics, a web analysis service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files saved on your computer and which allow an analysis of your use of the website. The information generated by the cookie about your use of this website will be transferred to a Google server in the United States and stored there.

If IP anonymisation is activated on this website, your IP address will previously be shortened by Google, within Member States of the European Union or in other contracting states to the General Terms and Conditions on the European Economic Area.

8. Privacy

We collect name, surname, email, gender, nationality, country/place of birth and date of birth. To be able to provide certain services, we may collect identification (like a photo of your government-issued ID or passport) or other authentication information of the Trainee.

9. Information about payments

We collect payment information, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing and contact details.

10. Device information

We collect information about the operating system, hardware type and device settings, including IP address and network provider.

11. Information, provided by the Trainee

We record trainee’s activities related to the access on our e-Learning platform or to the activation of a distance learning course by all trainees enrolled in our courses.

12. Performance information of the user

We record user activities related to the progress and performance of a user in a course and the corresponding tests or assessments (results and time for completion).This information is used to provide end-users with reports about their knowledge/competences.

Policy Statement

GIMET has always encouraged Students and Trainees to analyze, in detail, all information regarding GIMET polices, courses’ structure, their scheme of learning and academic curricula, courses fees, courses duration and the proportion of online and practical parts of each course they wish to take with GIMET, as well as the administrative guidance of online and blended courses. We display all this information in a transparent way on both our webpage and e-learning platform.

Withdrawal from a course

GIMET Students and Trainees are free to withdraw from a course they were enrolled, at any stage of the course. GIMET will take into consideration all withdrawal requests with no discrimination.

To withdraw from a course, the student/trainee needs to send an email to:

office@gimet.global

The subject and the content of the e-mail should contain withdrawal references and motivation, at the extent the withdrawing student/trainee considers. The GIMET MD assumes to answer the withdrawal email within two working days. The GIMET MD answer is to be transmitted in writing, by e-mail, in reply to the withdrawing e-mail message.

If the student/trainee considers, she/he may fill a separate online Complaint Form existing on our e-Learning platform, which will be treated as specified in our Complaint Policy. In any case, an Online Complaint Form will not be treated as a Withdrawal request.

Refund a course fee

GIMET refund policy includes the following rules:

For online courses: Students/Trainees that started an online course on GIMET online platform by logging in the GIMET online platform are not entitled to receive compensations or refund for the respective online course. Students that, for any reason, after paying the course fee, have not logged in the e-learning platform for 1 (one) year (which is the duration of a course license – see TOS) and apply for withdrawal and refund, are entitled to receive 25% of the course fee. In such cases, GIMET is entitled to retain 75% of the course fee to cover advertising, recruitment, as well as employment of technical systems and administrative clerk work.

For blended courses: Students/Trainees that started a blended course and logged in the GIMET online platform, or started a class session (conducted by Zoom/Teams or by a real instructor) are not entitled to receive compensations or refund for the respective blended course. Students that, for any reason, after paying the course fee, have not logged in the e-learning platform for 1 (one) year (which is the duration of a course license – see TOS) and have not participated in any blended session (conducted by Zoom/Teams or by a real instructor) are entitled to receive 15% of the course fee. In such cases, GIMET is entitled to retain 85% of the course fee to cover advertising/ recruitment expenses, instructor(s) salary and employment of technical systems and administrative clerk work.

Withdrawing student/trainee claiming a refund should be aware that GIMET employs appropriate highly specialized workforce and technical systems for each class in a blended course and, if a student withdraws, all these resources remain engaged at the same extent.

Related Policies: GIMET Terms of Service

This Administrative Guidance refers to all online courses. We strongly advise you to read this Guidance carefully before starting a GIMET online course.

1. During an online course you can address your inquiries to us, any time. To do this, use the following channels:

-general inquiries: office@gimet.global

-technical issues e-learning platform: techsupport@gimet.global

-mobile phone: +40 7 2211 6663

2. To improve your performance during the course, we suggest to apply the following study rules:

2.1. Turn off notifications on your phone.

2.2. Put your phone away, or turn it to airplane mode

2.3. Log out of all instant messaging programs.

2.4. Close all of your Internet browser windows that are not related to the course you’re working on.

2.5. Clear the clutter from your study area.

3. For a successful online course, please note the following recommendations:

3.1. We strongly recommend to dedicate at least 3 consecutive days, with 3 to 4 hours per day, to thoroughly study the content of the course, if you wish to successfully pass the final exam.

3.2. Print the SPEAKER NOTES before starting a video lesson. You find them in the SUPPORTING DOCUMENTS folder.

3.3. Take notes, underline important ideas and highlight the key words on the SPEAKER NOTEST while viewing video lessons.

3.4. Please be informed that GIMET e-learning platform is a certified virtual instrument that records the duration and dynamics of each trainee’s online activity. Usually those who spend less time on the platform have less chances to successfully pass the Final Exam.

3.5. Please be advised that some questions included in the Final Exams and in the Self-Assessment Tests refer to auxiliary materials posted on the SUPPORTING DOCUMENTS folder.

Consequently, you will need to study not only the content of the folder VIDEO LESSONS, but also the other materials included in the folder SUPPORTING DOCUMENTS.

3.6. Attempt the Final Exam only after you have done the following:

3.6.1. you watched all video modules and made notes and highlights on Speaker Notes;

3.6.2. you studied all the auxiliary documents posted on your course’s “SUPPORTING DOCUMENTS” folder .

3.6.3. you exercised at least 3-4 times the Self-Assessment Test, which is practically similar to the final exam. Go to Final Exam only after at least 2 successful Self-Assessment Tests. Take note that the Self-Assessment Tests and the Final Exams have the same structure, the same consistency and the same degree of difficulty.

3.7. The Final Exam consists of 20 questions. The maximum score is 100% of the test available points. In order to pass the final exam, you have to obtain at least 65% or more points of the total. The Self-Assessment tests have the same quotation system.

4. Important rules

4.1. You may try an unlimited number of Self-Assessment Tests. On the completion of a Self-Assessment test you have the chance to see the titles of the questions you gave wrong answers and therefore you can insist and improve your knowledge on those subjects.

4.2. You may try only 3 Final Exams. If you fail the 3rd attempt of the Final Exam, you have to pay an extra-fee of 20 euro in order to attempt another batch of 3 Final Exams. Further, you are free to attempt an unlimited number of 3 Final Exams batches, provided you pay the extra-fee for each batch of 3 attempts.

4.3. You have unrestricted access to your course(s) on the GIMET e-learning platform for 1 year, counted from the day you have been given access to the GIMET e-Learning platform. However, we strongly recommend to allocate a short period (e.g. one week) to study and successfully pass it.

4.4. If, for any reason, you cannot pass the final exam in one year, you may start again the course after a new full payment is done.

4.5. During your first log in on GIMET e-learning platform you will be asked to read and approve (submit) our General Terms and Conditions, which contains the standard contractual provisions regarding privacy and data protection, licenses, liability, intellectual property on materials you use on the e-learning platform and confidentiality. GIMET guaranties a fair approach to these rules and expects all end-users of the e-learning platform to respect them equally.

4.6 Whilst logged-on the platform, if you idle for more than 15 minutes, you would be logged-off. To resume work, you will be prompted to log on again.

4.7 When you finish your work on the e-learning platform please log off (the upper-right drop-down menu) and DO NOT close instead the browser or the page, or load another site on the same page. This crash closing will block your account for the next 30 minutes, after which you can log on normally.

Introduction

GIMET strives towards conducting our activities in a manner that protects the environment, our trainees, students, employees, business partners and the public.

Our students and employees are our most valuable asset. Integrity characterizes the manner employees deal with one another, as well as with our students, business partners and with the public. This is our conviction that leads us to conduct our business fairly and honestly.

GIMET Code of Ethics forms the basis of our activities. GIMET’s image in the public’s eye is essentially characterized by the appearance and conduct of each one of us. Each of us shares the responsibility to ensure that we, as a professional entity, meet our social responsibilities.

Basic Rules of Conduct

Observance of the law and the legal system is GIMET’s No.1 priority. Violation or infringement of the laws will not be tolerated. Reputation with our business partners and in the public eye is essentially characterized by the conduct of each one of us. Inappropriate conduct by just a single employee may substantially damage the whole company. Each individual must, therefore, fulfill her/his responsibilities with these aims in mind.

We respect personal dignity, private sphere and rights. Where men and women of different nationalities, cultures, religious beliefs and race collaborate, GIMET tolerates neither discrimination, nor sexual or other personal molestation or insult. We evaluate students and employees by their professional skills and achievements. We will not employ legally underage students, workers or forced labor. We will not knowingly doing business with companies or suppliers who use abusive labour practices.

Our conduct is characterized by the highest form of loyalty towards colleagues, partners, students and management. GIMET employees and students distinguish themselves through exemplary personal conduct, performance and social competency. We are open and sincere; we accept our responsibility within the sphere of institution-internal collaboration as well as in our dealings with external partners. We promise only what we are able to perform.

Conduct towards Business Partners and Third Parties

The actions of GIMET employees and trainees are governed by the terms of “employment    contract” for employees, as well as of “terms of service” for students and trainees. The term “employee” includes management personnel and subcontracting instructors.

Each employee and each trainee is obliged to adhere to this Code of Ethics, to the rules that govern fair relations and competition.  

No GIMET employees and students are allowed to offer or extend to anyone any direct or indirect advantages. Gifts for business partners must be selected judiciously to avoid any appearance of impropriety and incorrectness. Exerting influence over the actions of civil servants and persons representing government agencies, political office-holders or parties, or other legal entities must remain within the boundaries set by the applicable legal provisions. GIMET excludes all actions that offer such persons or political entities money reward or other unfair advantages.

GIMET employees and trainees are prohibited from using their employment with GIMET to demand, accept or (allow to) be promised benefits of any kind. Any invitations extended by business partners may be accepted only if the occasion and extent of such invitation are appropriate.

It is important for GIMET that employees shall not be trapped in conflicts of interest or loyalty in the discharge of their duties. Any employee accepting a part-time job requires prior approval in writing by management. Such approval of part-time employment may be denied if the part-time work interferes with the employee’s full-time job performance, if it contradicts the employee’s obligations within GIMET or if there is the danger of a conflict of interest.

Treatment of Institution Property

The use of equipment and installations in offices (e.g. telephone, copy machine, PC including   the Internet) is reserved for institution business only. Applicable details and exceptions concerning limited personal use are included in the employment contract, terms of service and in other GIMET agreements.

GIMET must protect own and others intellectual property. All employees and trainees must observe the restrictions concerning the utilization of items that are protected by intellectual property rights: curricula, syllabi, manuals, presentations, GIMET educational movies, exercises and problems, plans, drafts, simulator scenarios created by GIMET, etc.

Dealing with Sensitive Information

To enjoy an effective collaboration, a truthful reporting system is essential. This is applicable to our staff and to our business partners, as well as with all public offices and agencies.

All transactions and  business information must be recorded, in order to  allow the preparation of accurate financial statements. A correct internal control will ensure that correct information is reported to Management in a timely and accurate  manner.

Institution-internal matters that are not intended for publication must be kept confidential and not disclosed to outsiders. These include, for example, details about GIMET organizational structure or key performance indicators from the internal quality system.

It is essential to safeguard confidential information from reaching the public domain accidentally and to prevent strangers from overhearing business conversations (e.g. discussions in planes or restaurants). Releasing of information to the press and to other media is strictly reserved for the GIMET MD or to a person authorized by the MD.

The obligation to maintain secrecy about business matters extends 3 years beyond the termination of a person’s  employment/collaboration, including trainees.

Personal information may be gathered, processed or utilized only to the extent that is required to satisfy the training and certification purposes.

Environmental, Health, Safety, Security

GIMET considers that the protection the environment is a very high priority. Each trainee and employee must act towards fulfilling this obligation.

GIMET is fully aware of its responsibility for a high standard of safety. For this reason, it is imperative that all employees observe, at all times, the GIMET quality management system. Deficiencies must be reported immediately to the GIMET MD. All measures necessary to prevent damage to man, animal or the environment must be implemented immediately.

GIMET makes every effort to provide a place to work for all employees and trainees, that is safe and secure, and not detrimental to a person’s health. The working environment must meet   requirements for the preservation of health.

All GIMET employees are required to contribute to the safety of the workplace. Accepting responsibility offers the best precaution to avoid the danger of accidents.

All GIMET trainees and employees must report any accidents or dangers in offices or other facilities, immediately, to the GIMET MD in any way, by phone or by e-mail.

Complaints and Remedies

Any GIMET trainee and employee may fill a complaint or may notify a violation of the GIMET Code of Ethics. Such complaint is to be submitted to the office of GIMET MD. Moreover, every employee or trainee is free to approach GIMET Management directly in such matters. They will be investigated in detail, to the required extent, and appropriate measures must be initiated. All such matters will be treated in confidence, being disclosed only to persons with a need to know, in order to respond to the matter.  GIMET will not tolerate Reprisals. Last but not least, employees are encouraged to take full advantage of available internal opportunities for conciliation.

Mission

Our mission is to “Educate and train seafarers for the future”.

Core Values

As a global provider of education and training in the maritime sector, we will:

1. focus on innovation
2. build competence
3. promote diversity 

Strategic Aims

We are determined to use a competence-building, network-based concept of delivering training to the international seafarers, with the following aims:

1. Providing the latest fashioned platforms for maritime education and training.
2. Supporting international seafarers to improve their careers.
3. Creating learning instruments that meet both needs and standards of the maritime industry.